What our volunteers do
Trustees
All Citizens Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the bureau manager, but trustees:- Set the overall direction and support the development of the bureau
- Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards
- Employ CAB staff and control bureau finances
- Earn and retain the respect of important and influential people and organisations in the community, including funding bodies
- Ensure the bureau complies with relevant laws.
Bureau trustee boards need people from all sections of the community with a wide range of different skills, experience and perspectives. Trustee boards tend to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job. A full induction into the trustee board's role and responsibilities will be provided.
Return to: Volunteering
If you would like to understand more about this or other roles please fill in our Volunteer Information Request.
Campaigners
Campaigners, or Social Policy Co-ordinators, use information from problems brought to the bureau by clients to help bring about real change by influencing local and national policy. This is a flexible role, which can sometimes be partly carried out away from the bureau and outside opening hours. It can involve:- Completing and collating evidence forms that record information about the problems clients experience
- Identifying and raising issues in the bureau and at meetings
- Training staff and volunteers in spotting particular issues and completing evidence forms
- Conducting research and writing reports on local issues
- Media campaigning and liaising with other bureaux and agencies to provide a voice for clients.
For more on our social policy work, please visit the Campaigns section.
Return to: Volunteering
If you would like to understand more about this or other roles please fill in our Volunteer Information Request.
