Consumer Affairs

Not what you are looking for? To find the advice that you need, please select another topic from the dropdown menu below. Or call 01268 759 107 to talk in person.

Consumer rights are often unclear and complicated. Our advice and guidance will help you cut through the clutter, understand your rights and make sure you get a fair deal.

Consumer rights differ between sectors but we can help you understand your rights whatever good or service you are intending to buy. We can also give practical advice by negotiating with shopkeepers on your behalf, helping you write letters of complaint and advise on small claims procedures at county court. In total we can:

  1. Educate you on your rights
  2. Help you achieve a refund
  3. Negotiate with shopkeepers
  4. Advise on business to business rights
  5. Provide counsel on small claims procedures

If you believe your consumer rights have been violated, or you want to understand fully what your rights entail, please use the button below to book a free meeting with one of our advisers.

Want to talk things over in person? Call 01268 759 107 or follow the link

Click to contact us

Opening Times

Where to find us

Drop in to any of our two locations for a confidential chat today on how we can help you.

  • Main Office

    The Whitehouse

    Rear of Council Offices

    Kiln Road


    Essex SS7 1TF

    View opening times
  • Canvey Office

    Central Canvey

    Primary Care Centre

    Long Road

    Canvey Island

    Essex SS8 0JA

    View opening times
Main Office Opening Times

Tuesday 10:00 - 15:00

Wednesday 10:00 - 15:00

Thursday 10:00 - 15:00

Central Canvey Opening Times

Thursday 09:00 - 13:00

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